FAQ

We accept major credit cards (Visa, MasterCard, American Express), as well as payments via PayPal and Apple Pay. For orders over [Amount], we also offer interest-free payment in 3 installments through our partner [Partner name, e.g., Alma/Klarna].

Absolutely. All transactions are secured using the SSL protocol (padlock in the address bar) and comply with the PCI-DSS standard. We also use the 3D Secure system to validate your payment with your bank and prevent fraud. We never store your complete bank details.

Once your order has been confirmed, we prepare it within [24 to 48 hours]. Delivery times then depend on the carrier you choose:

• Standard: [3 to 5 business days]
• Express: [24 to 48 hours]

Shipping costs are calculated based on the weight of your order and your address. They are displayed before payment.

Yes. As soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to track your package in real time on the carrier's website.

You have 14 days after receiving your order to return an item that does not suit you. The item must be unused, in its original packaging and with its tags.

• Log in to your customer account and go to the "My Orders" section.
• Select the item and click "Make a Return".
• Print the return label and place it inside the package.
• Drop off the package at the post office or a pick-up point.

Yes, in accordance with the law, all our products benefit from a 2-year legal guarantee of conformity. This guarantee covers manufacturing defects and hidden defects existing at the time of purchase.

No, you can place an order as a guest. However, creating an account allows you to track your orders more easily, manage your returns, and save your addresses for future purchases.

Log in to your account and go to the "My information" or "Address book" section to change your name, address, email or phone number.

Your data is used solely to process your order and improve your experience. We never sell your data to third parties. You can request the deletion of your account at any time by contacting our support team (GDPR compliance).